FAQ

- filling in the form on the web-site
- sending an e-mail to info@campingcontinental.com
You will receive an offer valid for two days. The offer will also include the quotation of your holiday if you mentioned in your request the number and the age of the persons.

Booking is recommended in the periods of high season (D+E) and in all the periods with few vacancies.

Accommodation: In the low and middle season, the area of allocation may change. The booking guarantees only the type of accommodation and the period of the stay. The accommodation unit number can not be assigned before the start of the stay
Pitches: the number of the camping pitch is always mentioned in the offer.

Just send us an e-mail or answer to our offer; please remember always to mention your offer number. You can also add all extra information you may need.
Click “Fill in the form” in our confirmation e-mail.
The form has to be filled in, accepted, saved and sent back (click SEND at the end of the page).
The deposit can be paid by credit card or by bank transfer (after receiving the payment, we will send you a confirmation by e-mail).
After completing the form, you can proceed with the check-in online.

We accept requests for changes or cancellation only via written communications to info@campingcontinental.com.

 Any booking change, with the exception of a full or partial cancellation of the booking (these are indeed ruled in the following paragraph), is possible up to 30 days prior to arrival date and is subject to availability and to the Management's approval. After this term no change will be possible and the whole booked period (as initially reserved) has to be paid. 



- In case of cancellation request, of the complete holiday or of a part of it, received until 45 days prior to arrival date, no penalty will be applied and the deposit will be refunded 100%. The refunding will take place within 90 days from the cancellation date.

- In case of cancellation request, of the complete holiday or of a part of it, received between 44 and 30 days prior to arrival date, a penalty of 50% of the amount requested as a deposit will be applied. The refund of the difference will take place within 90 days from the cancellation. 

-  In case of requests for cancellation of the reservation, for part or for the entire stay, made between the 29th day before the expected date of arrival and the day of arrival, or in case of no-sho, 100% of the requested deposit will be  charged and the deposit will not be refunded.

- The booking fees (€10.00) will not be refunded in any case. In case no booking fees were stated at the time of booking and by derogation from the above mentioned condition, €10 cancellation fees will be withheld.

On arrival, you are asked to show all passports/ID for police registration.
If you have already checked-in online, please show the PDF with the barcode.
If you rented an accommodation, remember that a deposit € 100,00 has to be paid by cash money or by a pre-authorization  (Visa/MasterCard).

You can send us an e-mail or fill in the form on our web-site; don’t forget to write the details of each family (family name, home address, e-mail, number and age of the persons)

Dogs are forbidden in all the accommodation; they are allowed in the camping places according to our dog regulation.

They are only on request and upon reservation.

Pillows, pillowcases, blankets and kitchen utensils are already included.
You have to provide for sheets and towels, unless otherwise specified; it is also possible to rent them on the campsite
Kitchen linens are never included.

On departure guests have to leave the accommodation clean and tidy, otherwise the final cleaning will costs min.€ 40,00/max € 50,00 depending on the type of the acommodation;The kitchenett must be cleaned in any case and all WASTE must be removed from the accommodation and taken to the recycling containers inside the camping.

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No,it's no possible.

6 Amp.

The places can be: in part sunny and shaded.

You need an European power connection (eurostecker), tv-sat cable and water tube (1/2’’); further information can be found on the following link

At the camper service station or in the chemical toilets in all the toilet building.

All swimming pool users must wear the swimming cap, imposed by hygiene requirements; it’s possible to buy the cap at the “Wave bar” or in the supermarket.

No it isn’t.

It’s possible to rent bicycles, canoes, water bikes … 

Sorry, we have no fridge to rent.

On the Lake of Mergozzo the circulation of motor boats is banned; for this reason the campsite has no buoys.

WI-FI is free with 80% of coverage guaranteed.

The open-air structure of the campsite with plants and trees in movement and the size of the structure, cannot guarantee the perfect connection in every area, pitch or corner of the campsite. Thank you for understanding.

Barbecue is possible only if the fire code is respected: see the camping regulation exposed on the notice boards inside the campsite.

The time for silence is from 23.00 o’clock until 8.00 o’clock.

To fish in the Lake of Mergozzo you need a fishing permit; ask for it at the Reception or Infopoint. Children under 14 years old don’t need any permit.

The small village of Fondotoce is easily accessible on foot or by bicycle, thanks to the bike lane near the campsite. The village of Mergozzo is only 3 km far. 

In order to guarantee the security and a better control within the campsite, everybody (adults and children) must wear the bracelet on the wrist.

Is your electronic purse inside the campsite. It has to be used for any kind of payment at: bar, restaurant, supermarket… everybody can have a paycard, children too